- In-ear professional-grade buds are designed to ensure a secure and snug fit which also feels comfortable for long durations
- Bluetooth 5.2 connectivity with a range of up to 12 meters provides a truly wireless experience for music and phone calls
- Bluetooth Multipoint technology lets you pair with two devices simultaneously and easily switch between them
- Works with Google Fast Pair (Android) and Microsoft Swift Pair (Windows) for connecting to your preferred mobile device instantly
- Supports Mono mode for using a single earbud independently
- Hybrid Active Noise Cancellation and echo reduction with six inward and outward facing microphones, isolate different types of ambient sounds to improve your listening experience
- Neodymium drivers produce rich and detailed audio for listening to music, making phone calls, and more
- Works with Amazon Alexa and Google Assistant for hands-free voice control to perform a variety of functions such as asking for directions, playing music, pairing with your devices, and more
- Built-in microphone combination ensures crisp and clear communication over phone calls
- IP55 rated construction for exceptional durability and resistance to water, dust, sweat, and more
- Silicon EarGel ear cushion is flexible and gently conforms to the shape of your ear canal
- Built-in batteries provide up to 7 hours of charge that can be extended to 28 hours with the included wireless charging case
- Fast-charging technology provides up to 1 hour of power after charging for just 10 minutes
Description
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the Canada
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the Canada : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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