The TCL Q-Series 12,000 BTU Window AC with Heat Pump offers up to 32% energy. Actual coverage may vary based on room size and configuration (ceiling height, number of windows, and other varying conditions) and environment factors such as number of occupants, home insulation, etc. 67% heating and 32% cooling energy savings potential, and Up to 3.29x more efficient, when comparing the H12W4KWH Rated Power Input (w), EER, and COP rating to TCL’s 12,000 BTU traditional window AC with electrical heating Rated Power Input (w), EER, and COP rating. Heating efficiency and energy savings will vary with ambient temperature. Heating savings is calculated with an ambient temperature of 47-degrees F with 100% heat pump utilization. Actual results may vary. Performance claims are based on internal laboratory testing conducted in accordance with ISO3744 standards. The actual performance and results of this product may vary based on individual usage, environmental factors, and other variables.
Ultra-Quiet Cooling: Enjoy life uninterrupted with a powerful inverter AC unit with heating and cooling that’s ultra-quiet and transforms your space (perfect for up to 550 sq ft) Setting the New Heating Standard: With TCL Heat Pump technology, experience more efficient and reliable heating compared to window ACs with conventional heaters 67% Energy Savings: Unlock impressive energy savings up to 67% with TCL’s Heat Pump and AI Inverter technology (up to 67% energy savings when heating and up to 32% energy savings when cooling) Ultimate Versatility: The 115v, 12,000 BTU Window AC with Heater fits standard 3-prong outlets, unlike competitors needing costly 230v setups; skip downsizing or rewiring—enjoy powerful cooling and heating without extra hassle; fits windows 29.5-41″ wide and 18.5″ high App, Voice, TV & Remote Control: Control your Q-Series inverter AC through TCL’s intuitive mobile app, Alexa/Google Assistant/Apple Homekit-enabled devices, your TCL Google TV, or the included remote; control the way you want; now Matter Certified Faster & More Consistent: TCL’s smart inverter keeps temperatures steady within ±1°F, eliminating harsh noises and heat spikes for ultimate comfort Exceptional Air Flow: This inverter air conditioner’s Auto Swing helps improve air flow and circulation in your space Actual coverage may vary based on room size and configuration (ceiling height, number of windows, and other varying conditions) and environment factors such as number of occupants, home insulation, etc Heating efficiency and energy savings will vary with ambient temperature; heating savings is calculated with an ambient temperature of 47-degrees F with 100% heat pump utilization; actual results may vary
General |
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|---|---|---|---|
Color/Finish Family |
White |
Manufacturer Color/Finish |
White |
Series Name |
Inverter Q-Series Supplemental Heat |
Plug Style |
Parallel |
Control Type |
Electronic |
Filter Type |
Mesh |
Plug Type |
5-15P |
||
Dimensions |
|||
|---|---|---|---|
Cord Length (Feet) |
4.9 |
Depth (Inches) |
26.38 |
Height (Inches) |
16.93 |
Maximum Coverage Area (Sq. Feet) |
550 |
Suggested Room Size |
501-700 sq ft |
Weight (lbs.) |
94.7 |
Width (Inches) |
25.4 |
Window Opening Maximum Height (Inches) |
18.5 |
Window Opening Maximum Width (Inches) |
41 |
Window Opening Minimum Height (Inches) |
18.5 |
Window Opening Minimum Width (Inches) |
29.5 |
||
Features |
|||
|---|---|---|---|
Auto Cool |
Yes |
Automatic Shut-Off |
Yes |
Cooling BTU Rating (BTU) |
12000 |
Decibel Rating (Highest Setting) |
54 |
Decibel Rating (Lowest Setting) |
46 |
Dehumidifier Included |
Yes |
Fan Only Option |
Yes |
Heater Included |
Yes |
Heating BTU Rating (BTU) |
12000 |
Hub Required |
Yes |
Inverter |
Yes |
Low Voltage Compensation |
No |
Lowe’s Exclusive |
No |
Multi-Directional Air Control |
Yes |
Noise Rating |
Standard (41 decibels or above) |
Number of Speeds |
3 |
Oscillation |
No |
Overload Protection |
No |
Quiet Mode |
No |
Remote Control Included |
Yes |
Sleep Mode |
Yes |
Thermostat |
Yes |
Timer Included |
Yes |
Voice Controlled |
Yes |
Voltage (Volts) |
115 |
Washable Filter |
Yes |
Window Venting Kit Included |
Yes |
||
Compatibility |
|||
|---|---|---|---|
App Compatibility |
App required |
Bluetooth Compatibility |
Yes |
Smart Compatible |
Yes |
Wi-Fi Compatibility |
Yes |
Works with Amazon Alexa |
Yes |
Works with Android |
Yes |
Works with Apple HomeKit |
Yes |
Works with iOS |
Yes |
Works with SmartThings |
Yes |
Works with Sonos |
Yes |
Works with the Google Assistant |
Yes |
||
Warranty |
|||
|---|---|---|---|
Warranty |
1-year limited |
||
Certifications |
|||
|---|---|---|---|
CA Residents: Prop 65 Warning(s) |
Yes |
Combined Energy Efficiency Ratio (CEER) |
0 |
ENERGY STAR Certified |
Yes |
Safety Listing |
Not safety listed |
ADA Compliant |
Yes |
||
Miscellaneous |
|||
|---|---|---|---|
UNSPSC |
40101700 |
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Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.comÂ
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLCÂ
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com

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