NOTICE: Used Bikes and/or bikes purchased online that have been assembled are non-returnable. We strongly recommend that a professional bicycle mechanic properly assembles, repairs, and maintains the bicycle. DICK’S Sporting Goods will provide free in-store assembly service by a certified technician for any bicycle purchased on our website or in our stores (proof of purchase required). If you choose to assemble the bicycle yourself, DICK’S Sporting Goods is not responsible for injuries or damages resulting from improper assembly.
Specifications
Brake:
Caliper brakes
Frame:
Steel
Seat Height:
Adjustable
Wheels:
16 in.
Ideal for ages:
4-6 years old
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
Countries: We currently ship to Canada and the United States.
Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
Within Canada: Free shipping on all orders.
Within the United States: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
Estimated Delivery Time: 1-2 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and Fedex and UPS
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC will cover the return shipping costs.
Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method. -Address return : SIMOLARY LLC WAREHOUSE 168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada
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