The Wakefield Oak 18 inch Vented PROPANE Gas Log Set has more to offer, combining luxury and quality with technology. This 18-inch gas log set uses a single burner tube and will provide up to 40,000 BTU’s/hour. Made of refractory high heat cement providing years of enjoyment. Our logs are each hand painted to capture a natural look found in nature. No more ash, no more cutting wood, and no more hassle. Simply sit back, relax, and enjoy. Whether your logs are burning or not, they will provide genuine fireplace elegance inspired by nature all year long. This Gas Log Set must be operated with the flue in the open position at all times. Requires a working chimney and flue must be in the open position at all times during operation Premium concrete logs are cast from real wood and hand painted for ultimate detail Gas burner and logs are hand packed and shipped in 2 different boxes Comes with gas burner (safety pilot valve required on all Propane units), grate, logs, vermiculite, glowing embers, lava rock and gas connections on the right side Gas logs and burners are proudly made in the USA Combines the look of an authentic wood burning fire and the convenience of gas No mess, no ash clean up, no wood, simply relax and enjoy Safe and easy to operate Limited Lifetime Warranty on Logs
American Gas Log Wakefield Oak 18-in 40000-BTU Liquid Propane Single-Burner Vented Gas Fireplace Logs WO18LWLP
$374.25
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.comÂ
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLCÂ
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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