This recessed fireplace comes with logs and crystals that resemble burning coals, creating an authentic feel & look of a traditional fireplace. add comfort and cozy to your living room layout or restful retreat with this electric fireplace, featuring an insert with adjustable flames that can heat up to 400 square feet. 12 flame colors available and 5 flame color intensities, you can change the flame color from dimmer to brighter, and it’s easy to set an optional 1-hour to 8-hour shut-off timer with the front panel. After heating, 750W & 1500W modes can be adjusted accordingly for both warm and energy saving purpose. This fireplace is ideal for a family room, bedroom, hotel lobby, or anywhere supplemental heat and ambiance are needed. This model of electric fireplace can be recessed in the wall or be wall-mounted,it is designed for home heating and functional decoration in your house The thermostat can control the room temperature from 62F to 82F to suit the user’s preference; A countdown timer can be set to turn off the fireplace for up to 8 hours Come with crystal glass stone and Log set, the realistic flame will offer a true-to-life fire experience Full-spectrum LED colors,12 flame & LED flame bed color modes;5 flame brightness levels, especially automatic flame design(the flame color and brightness changed) Remote and touch screen make it more convenient to control every function of electric fireplace,power switch,1-8 hours timer control,independent switch of heating and flame,adjustable flame color and speed CETL certified, Safety cut-off device for overheat protection, safe for kids and pets Easy & quick installation, step-by-step instructions provided Operating Manual PDF
Description
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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