The Stacked Red Oak Ventless Log Set by Duluth Forge features a traditional and classic style focusing on the look of Oak logs with charring to provide a realistic full log look. During the burn season and in the off season, the log set is an attractive accent to your room. It’s been carefully hand crafted to give you the look and feel of a real wood-burning fire. The Stacked Red Oak Log Set features 30,000 BTU and a Thermostatic Remote Control for customizable settings. It’s the perfect log set for creating that great classical ambience for your home. The quality and efficiency of Vent Free Heating provides savings on your heating bill in addition to enhancing your home and hearth. 30,000 BTU Heats up to 1,100 Square Feet Patented DUAL FUEL TECHNOLOGY 1 Unit operates off Natural Gas or Liquid Propane Thermostat Remote Control Included – This remote controlled unit allows you to set your desired heat temperature and control your log set by using the included remote control (System Requires 4 AA and 2 AAA Batteries – Included) 7 hand painted realistic detailed logs using superior refractory ceramics to ensure a long life-span Solid, well-built black powder coated chassis U-Burner chassis design provides two rows of flames to create a realistic fire Minimum Firebox Size Required- 20” H x 29” W in front (22” W at rear) x 13” D Safety Assured ANSI Certified System CA Residents: Prop 65 Warning(s) Prop65 Warning Label PDF Use and Care Manual PDF
Duluth Forge 18-in 30000-BTU Dual Fuel Dual-Burner Vent-free Gas Fireplace Logs with Thermostat and Remote DLS-18R-2
$224.99
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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