The Duluth Forge Berkshire stacked oak vent free log set features patented dual fuel technology which allows you to purchase this log set to use with either LP gas or natural gas. This unique log set offers a natural look and feel of a real wood-burning fireplace. The log set was developed from real wood to reflect a bark stack with focus on blending bark and split features along with charring to create an exquisite look to your fireplace and magnify the beauty of your home. The thermostat control feature can easily regulate the 33,000 BTU to create the perfect heat setting for your home. 33,000 BTU heats up to 1,300 square Feet Patented dual fuel technology 1 Unit operates off natural gas or liquid propane Thermostat controlled unit automatically cycles the burner on and off to maintain the desired room temperature 8 hand painted realistic detailed logs using superior refractory ceramics to ensure a long life-span Solid, well-built black powder coated chassis Ember Burner chassis design provides one row of flames and a glowing ember bed to create a realistic fire Safety Assured ANSI Certified System Minimum Firebox Size Required- 20” H x 28” W in front (23” W at rear) x 15” D CA Residents: Prop 65 Warning(s) Prop65 Warning Label PDF Use and Care Manual PDF
Duluth Forge 24-in 33000-BTU Dual Fuel Dual-Burner Gas Fireplace Logs with Thermostat DLS-24T-2
$179.99
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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