WEIGHS UNDER 22 LB – Maximized power and minimized weight, the ION Alpha is the lightest 40V series of augers in the world—as much as 40% lighter than the competition. BEST-IN-CLASS CUTTING SPEED – Delivers an average cutting speed up to 2.2 inches per second based on over 10,000 test holes in varying ice conditions. BEST-IN-CLASS 40V PERFORMANCE – The Alpha Series offers the best power-to-weight ratio of any electric auger ever made. TURBO™ HIGH-SPEED CUTTING SYSTEM – An aggressive new cutting system that smoothly and efficiently bores through the ice to open new holes, or re-drill old holes with minimal resistance. UP TO 1200 INCHES PER CHARGE – Includes (1) 4Ah ION® Gen 3 battery, powering the 10″ Alpha through up to 1200 inches of ice per charge. 3-YEAR WARRANTY – Reliable performance, and backed by a category-best warranty that covers the entire unit—including the battery. CA Residents: Prop 65 Warning(s) Prop65 Warning Label PDF
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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