- Engineered by SpaceX, this Starlink standard kit allows you to bring high-speed, low-latency internet to rural and remote locations
- Starlink’s low latency satellite internet lets you stream, play online games, participate in video calls, and more. With Starlink, users can engage in activities that historically have not been possible with satellite internet
- Your Starlink Kit arrives with everything you need to get online including your Starlink, Wi-Fi router, cables, and base. Self-install process lets you set up your internet package on your own in just minutes
- Download the Starlink app to check which service plans are available in your area and to determine the best set up location before install
- Standard Kit is best paired with the Residential and Roam service plans. Residential: for use at a fixed location and may not be available in all areas. Roam: for use at any location where Starlink has coverage, immediately available
- No contracts, cancel service at any time. Try any Starlink service and if not satisfied, cancel service at any time
- All Starlink subscription plans include unlimited high-speed data on land with no long-term contracts or commitments
- Weather resistant design is rigorously tested to handle a wide range of temperatures and weather conditions
- Starlink needs a clear view of the sky to connect to satellites
- Download the Starlink app to check which service plans are available in your area and to determine the best set up location before install
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the Canada Â
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the Canada : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via [email protected]Â
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLCÂ
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : [email protected]
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