- Lightweight over-the-ear headphones boast a floating headband and plush memory foam ear cushions to provide a comfortable fit
- Play your favourite games on Xbox Series X|S, Xbox One, PC, Nintendo Switch, and mobile devices with low-latency 2.4GHz wireless and Bluetooth 5.2 connectivity
- Sound isolating design features 40mm drivers that are meticulously tuned for precise and powerful spatial audio quality, giving you better sound quality
- Rechargeable lithium polymer battery with quick charge feature gives you up to 40 hours of battery life, so you won’t ever worry about running out of power while gaming
- Easily switch between 2.4GHz wireless and Bluetooth connections with the built-in QuickSwitch button, enabling you to transition between connections in a snap
- Connect to the Swarm II desktop software for PC or mobile app for iOS or Android to access a 10-band audio EQ, audio, and microphone presets, while also keeping you current on the latest firmware updates
- Chat with friends during gameplay using the omni-directional flip-to-mute mic that seamlessly integrates into the headset when not in use
- Inline volume control allows you to customize the sound level with ease
- Enhance your gameplay experience at the touch of a button using the convenient audio presets including Bass Boost, Signature Sound, Treble Boost, and Vocal Boost
- Advanced Superhuman Hearing gives you a great battlefield advantage during gameplay and you can toggle between three preset levels to adjust its intensity
- Mic monitoring or sidetone allows you to hear your voice through the headset and adjust monitoring levels on the fly with on-ear controls or in the Swarm II app
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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the Canada
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the Canada : Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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