Furniture
Now there is embroidery for everyone. Introducing the Skitch PP1 Single-Needle Embroidery Machine for when you want to add some individual customization to just about any embroidery project. To start using the Skitch Single-Needle Embroidery Machine, the free Artspira(1) Mobile App is where you begin. Skitch owners receive 100 free embroidery designs within the free Artspira(1) app – designs that are not available to anyone else! In addition to those 100 designs that come with the purchase of Skitch, you can also browse the additional free embroidery designs within the app. And for even more creative possibilities, users of the unpaid version of Artspira(1) can import any PES, PHC, PHX, or DST embroidery design and store up to 20 designs in Artspira (you can add and remove the 20 designs as you wish!). Artspira+ Paid Subscription Plan users can store up to 100 designs(2). Artspira(1) lets you design line-art-inspired embroidery drawings right in the palm of your hand with built-in embroidery drawing tools and optional stitch types. With these tools at your fingertips, you can design hand-drawn drawings that fit in a 4″ x 4″ embroidery area and then quickly transfer your creations to your Skitch PP1 Single-Needle Embroidery Machine. With access to embroidery designs and the ability to make embroidery patterns by drawing on your mobile device, there’s no limit to your next embroidery or crafting project.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
- Countries: We currently ship to Canada and the United States.
- Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
- Within Canada: Free shipping on all orders.
- Within the United States: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
- Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 1-2 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via DHL and Fedex and UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC
will cover the return shipping costs. - Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
-Address return :
SIMOLARY LLC WAREHOUSE
168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada - Questions?
Visit our FAQ page or contact our customer service via email : support@simolary.com
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