Kamado Joe Karbon Steel Carbon Steel Paella Pan

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:

Shipping Range

• Countries: We currently ship to Canada and the United States.
• Future Expansion: We are considering expanding to other regions in the future.

Shipping Costs

• Within Canada: Free shipping on all orders.
• Within the United States: Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
• Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
• Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

• Estimated Delivery Time: 1-2 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

• Reliable Courier Services: We ship via DHL and Fedex and UPS
• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
• Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com 
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

• Returns: Returns are accepted within 30 days of receiving your order.
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
• Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC 
  will cover the return shipping costs.
• Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
  -Address return :
  SIMOLARY LLC WAREHOUSE
  168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada
• Questions?
  Visit our FAQ page or contact our customer service via email : support@simolary.com