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Shipping & Delivery
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process:
Shipping Range
Countries: We currently ship to Canada and the United States.
Future Expansion: We are considering expanding to other regions in the future.
Shipping Costs
Within Canada: Free shipping on all orders.
Within the United States: Free shipping on all orders.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday- (GMT-07) Mountain Standard Time (Edmonton)
Last Order Time: 22:00 (GMT-07) Mountain Standard Time (Edmonton)
Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
Estimated Delivery Time: 1-2 business days.
Business Days: Shipments occur Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and Fedex and UPS
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@simolary.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Simolary LLC will cover the return shipping costs.
Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method. -Address return : SIMOLARY LLC WAREHOUSE 168 Prestwick Manor SE, Calgary, AB T2Z 4Y7, Canada
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